Each year over a million people in the United States are assaulted by a co-worker and approximately one thousand are murdered. The vast majority of these incidents occur over a dispute spinning out of control or someone being let go. This article from the The Ledger describes just how these things happen.
How do businesses keep employee disputes from turning violent?
The question arises in the wake of a fatal shooting of a Publix Super Markets employee by his co-worker Tuesday at a store in Tarpon Springs.
Police say Gregory Janowski, 40, was shot by 41-year-old Arunya Rouch after she was fired from the store.
Janowski reported Rouch to management for working on her own time - a violation of company policy - and Rouch was fired after threatening Janowski's life.
But police and Rouch's best friend also said she had been teased by co-workers for months for her critical attitude toward workers she trained at the store, according to the St. Petersburg Times.
Specialists in employment law and workplace relations say it can be difficult to manage employee conflicts and predict whether they will result in violence.
Don Grimme, a human resources consultant based in Coral Springs, said it behooves management to become involved in employee disputes to prevent them from escalating.
By acting as a "coach" or "referee," managers can help to defuse even minor arguments that cause ongoing tension, Grimme said.
"You don't ignore employee disputes and say, 'Hey, you're adults, you handle it,'" Grimme said. "Any gripe that an employee has, that doesn't mean you cave into it ... but you can be attuned to that and care about the specifics."
Managers also should handle firings as carefully as possible because of the strong emotions involved, Grimme said.
Ocala lawyer Danialle Riggins said there is no clear legal remedy for employee disputes that stem from bullying or taunting.
Employees are protected against sexual harassment and racial discrimination by the law, but lesser forms of name-calling or humiliation can sometimes go unchecked, Riggins said.
"You can do a sexual harassment policy or a non-fraternization policy, but you can't force people to be nice to each other every day," said Riggins, who specializes in employment law. "It's hard to regulate behavior ... you don't know what's offensive to one employee or another."
Publix spokeswoman Shannon Patten said she could not discuss details of the shooting while the case is under investigation.
But she said Publix does not tolerate any acts or threats of violence among employees, and violation of that policy can result in termination.
Publix also encourages employees to report acts or threats of violence to their managers, or report incidents to officials using a company hotline, Patten said.
"At Publix we have an open door policy where we encourage any associate to talk to their supervisor about any issue they have," Patten said.
The employee handbook for the Polk County Commission says staff have a "duty to warn" of potential workplace threats, which can be done using a confidential hot line.
"I think in a lot of cases the fellow employees are the ones who notice a problem before it happens," said Gary Loar, an Eagle Lake-based consultant who works in conflict resolution and anger management. "Frontline people, the ones you work with, know you and the situations better than anyone else. Management has to listen to that."
The County Commission handbook includes harassing or threatening phone calls, stalking and suggestions of planned violence as behaviors that could be classified as workplace violence.
Both Publix and the county do not allow employees to bring weapons into their facilities.
For more on anger in the workplace see my special white paper report
"Over Two Million Reasons Why Americans Need Anger Management Classes"